Post by Khai on Aug 23, 2016 2:24:40 GMT
Edited 9/1:
Matthew from the EMBED install team spoke with Peter today. Here is a list of the responses:
1) Swipers constantly turning red – possibly server overload?
Unknown issue, development team is looking into it.
2) Emergency scenario guide – flow chart of what to do when all swipers don’t work
Peter will be creating a chart that will be posted in the server room.
3) Game Card being told to play a new game after playing the same game multiple times
Old card swipe max was at 20, new card swipe max is now set to 40 times on the same game in an hour.
4) Swipers no longer turning red when game category is paused
This issue was magically resolved on its own.
5) Locking the screen photo to the image of the card being swiped the right way
Development team is looking into this. However, the next set of cards we receive will have the magnetic stripe on top, so new cards will be inserted
with the right side up. This may cause confusion among players, we will reissue cards for customers so that they can have the new ones.
6) Test run for mobile system
A request has been put in to start testing the mobile system. Currently the mobile system does not accept our CC processing company, we are seeing if we
can get a device just to do credit refunds with.
7) Need info on the touch cards
A request has been put into HQ to order a sample of the cards and machines to test them with. This will be a long process and it will probably be awhile
before a decision is made.
8) Coins in swipers stealing last card used credits
Issue is sent to the EMBED development team. According to them, it shouldn't be possible....
9) Time Play Category
Development team is working to see if they can reach a solution for us.
10) Taito setting for the new gen swipers
Development team is working to see if they can reach a solution for us.
11) Why do some new swipers not show up in the system
EMBED will email us a checklist of things to make sure we are doing when installing new swipers.
12) Swipers randomly change their own ID #
All swipers are hardwired to a certain id # on their back. EMBED believes what happens is that swipers are being hot swapped, and the new swipers revert
to the # on the back.
13) Card Reader Sensitivity
A 2 second timer has been put in to stop people from accidentally double charging their cards.
14) Megaspin sensor wtf
Peter will follow up with EMBED on the issue, however the problem may have been fixed by Stephen.
Matthew from the EMBED install team spoke with Peter today. Here is a list of the responses:
1) Swipers constantly turning red – possibly server overload?
Unknown issue, development team is looking into it.
2) Emergency scenario guide – flow chart of what to do when all swipers don’t work
Peter will be creating a chart that will be posted in the server room.
3) Game Card being told to play a new game after playing the same game multiple times
Old card swipe max was at 20, new card swipe max is now set to 40 times on the same game in an hour.
4) Swipers no longer turning red when game category is paused
This issue was magically resolved on its own.
5) Locking the screen photo to the image of the card being swiped the right way
Development team is looking into this. However, the next set of cards we receive will have the magnetic stripe on top, so new cards will be inserted
with the right side up. This may cause confusion among players, we will reissue cards for customers so that they can have the new ones.
6) Test run for mobile system
A request has been put in to start testing the mobile system. Currently the mobile system does not accept our CC processing company, we are seeing if we
can get a device just to do credit refunds with.
7) Need info on the touch cards
A request has been put into HQ to order a sample of the cards and machines to test them with. This will be a long process and it will probably be awhile
before a decision is made.
8) Coins in swipers stealing last card used credits
Issue is sent to the EMBED development team. According to them, it shouldn't be possible....
9) Time Play Category
Development team is working to see if they can reach a solution for us.
10) Taito setting for the new gen swipers
Development team is working to see if they can reach a solution for us.
11) Why do some new swipers not show up in the system
EMBED will email us a checklist of things to make sure we are doing when installing new swipers.
12) Swipers randomly change their own ID #
All swipers are hardwired to a certain id # on their back. EMBED believes what happens is that swipers are being hot swapped, and the new swipers revert
to the # on the back.
13) Card Reader Sensitivity
A 2 second timer has been put in to stop people from accidentally double charging their cards.
14) Megaspin sensor wtf
Peter will follow up with EMBED on the issue, however the problem may have been fixed by Stephen.